Frequently Asked Questions

What are the delivery times ?

We prepare your order within 24 hours.

France 24/48 hours
Europe 3/4 days
International 4/8 days

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your order from?

We ship our orders from Lille , France .

Do you provide tracking information?

Yes, as soon as your order is shipped, you will receive an email with the tracking number.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to email: and we will send you a similar replacement item as soon as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address:

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link.